Terms and conditions

Privacy Policy

Last Updated: July 17, 2025

Rest Easy Friend Ltd ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services (collectively, the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Rest Easy Friend Ltd is a company registered in Ireland, offering a subscription-based e-commerce platform for commemorative and related products and services.
Our contact email is support@resteasyfriend.com.

2. What Personal Data We Collect

We may collect and process the following categories of data:

a. Account & Contact Information
Name

Email address

Billing address

Phone number (if provided)

b. Payment & Transaction Data
Payment method (e.g. last four digits of card via Stripe/PayPal)

Subscription plan and order history

Note: We do not store full payment card details. Payment data is processed securely by third-party providers.

c. Technical Data
IP address

Browser type and version

Device information

Operating system

Cookies and usage data

d. User Content
Memorial posts, messages, or uploaded media

Feedback or contact form messages

3. How We Use Your Data

We use your data for the following purposes:

To create and manage your account

To process payments and subscriptions

To provide customer service

To ship products and fulfill orders

To send transactional or service-related emails

To personalise your experience on our platform

To improve our website and user experience

To comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

We process your data based on the following lawful grounds:

Contractual necessity: To provide the services you request

Legal obligation: To meet tax, accounting, or other legal requirements

Legitimate interest: To improve our service or prevent fraud

Consent: For sending optional marketing emails (you may withdraw consent at any time)

5. How We Share Your Data

We may share your data with:

Payment processors (e.g. Stripe, PayPal)

Shipping & logistics providers

IT service providers (hosting, analytics, email tools)

Legal or regulatory authorities when required by law

All third-party providers are required to protect your data in compliance with applicable laws.

6. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or equivalent protections).

7. How We Protect Your Data

We implement a range of technical and organizational security measures, including:

SSL encryption

Secure servers and firewalls

Access controls and two-factor authentication

Regular monitoring and backups

8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, including compliance with legal, accounting, or reporting requirements.

If you delete your account, we may retain minimal data for legal and audit reasons.

9. Your Rights (GDPR)

You have the right to:

Access a copy of your data

Request correction of inaccurate data

Request erasure of your data

Object to or restrict certain types of processing

Withdraw consent (where applicable)

Lodge a complaint with the Irish Data Protection Commission (https://www.dataprotection.ie)

To exercise these rights, contact us at support@resteasyfriend.com.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse traffic, and personalise content.

You can manage or disable cookies via your browser settings. For full details, see our Cookie Policy.

11. Children’s Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date above. If the changes are material, we may notify you via email or on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

E: support@resteasyfriend.com
Rest Easy Friend Ltd, Tawnies Lower, Clonakilty, Co. Cork

Content Guidelines

Last Updated: July 17, 2025

Rest Easy Friend Ltd is a space built on respect, remembrance, and community. To ensure a safe and meaningful environment for everyone, all user-submitted content must follow the guidelines below.

By submitting content to our platform (including memorials, tributes, photos, and messages), you agree to abide by these standards.

1. Respectful & Appropriate Content

We expect all content to reflect the respectful spirit of our platform. You may not post content that includes:

Hate speech, discriminatory remarks, or offensive language

Threats, harassment, or targeted abuse toward individuals or groups

Violent or graphic imagery inappropriate for a memorial context

Vulgar, sexually explicit, or adult content

Profanity that detracts from a respectful tone

2. Accuracy & Truthfulness

When posting tributes or memories:

Ensure all information is factually accurate to the best of your knowledge

Do not impersonate others or submit tributes on behalf of someone else without permission

Avoid spreading misinformation, rumours, or unverifiable claims

3. Copyright & Ownership

Only post content (text, images, video, audio) that you own or have the legal right to share

Do not upload copyrighted music, professional photographs, or videos without permission

You retain ownership of the content you submit, but grant us a non-exclusive license to display it on our platform

4. Sensitive or Controversial Topics

This is not a forum for political or religious debate. Please refrain from content that:

Promotes political views, campaigns, or controversial causes

Attempts to convert, proselytize, or impose beliefs on others

Contains personal or family disputes

We may allow gentle religious references if they are relevant to the tribute and expressed with respect.

5. Personal Data & Privacy

To protect privacy:

Do not post someone else's personal data (e.g. address, email, phone number) without consent

Avoid sharing sensitive health or legal information unless it's your own and shared voluntarily

Respect the privacy and dignity of deceased individuals and their families

6. Spam & Commercial Content

The following are strictly prohibited:

Advertising or promoting third-party products, services, or websites

Posting repeated or irrelevant content (spam)

Using tributes or comments for sales, marketing, or SEO purposes

7. Community Conduct

By participating on our platform, you agree to:

Engage with others kindly and constructively

Report any abusive or inappropriate content to our support team

Respect the emotional nature of memorial spaces

8. Enforcement & Moderation

We reserve the right to:

Edit, hide, or remove any content that violates these guidelines

Suspend or terminate accounts involved in repeated or severe violations

Refuse to publish any submission at our sole discretion

Content moderation may be performed by automated systems, staff, or community reports.

9. Reporting Inappropriate Content

If you come across content that violates these guidelines, please report it to us at:

E: support@resteasyfriend.com
Or use the “Contact” page available on the site.

10. Updates to Guidelines

We may update these Content Guidelines from time to time. Significant changes will be communicated via our website or email, and continued use of the platform signifies your acceptance of any updates.

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Disclaimers

Last Updated: July 17, 2025

The information and services provided by Rest Easy Friend Ltd (“we,” “us,” or “our”) are intended for general, commemorative, and informational purposes only. By using our website and services, you acknowledge and agree to the following disclaimers.

1. No Medical, Legal, or Professional Advice

Our content—including blog posts, community discussions, or tribute submissions—is not a substitute for professional advice.

We do not provide:

Medical, mental health, or psychological services

Legal, estate, or funeral planning advice

Veterinary or pet health diagnoses

Always consult a licensed professional for personal, medical, or legal matters.

2. Emotional & Sensitive Content

Rest Easy Friend is a memorial platform that may contain emotional, sensitive, or triggering content (e.g. stories of loss, grief, or pet deaths).
We strive to foster a supportive space but cannot guarantee the absence of upsetting material.

If you are struggling, we encourage you to seek support from a mental health professional or grief counselor.

3. User-Generated Content

Tributes, memorials, images, and other user-submitted content reflect the views and experiences of individual users, not Rest Easy Friend Ltd.
We do not endorse or verify the accuracy of user-submitted information.

While we moderate for harmful content, we are not liable for:

Factual inaccuracies in tributes

Emotional distress caused by third-party posts

Intellectual property infringements made by users

If you believe content violates our policies, please report it to support@resteasyfriend.com.

4. Service Availability

We strive to maintain uninterrupted access to our platform but do not guarantee:

Continuous availability

Freedom from bugs, delays, or technical errors

Compatibility with all browsers or devices

We may suspend or modify the Service at any time for updates, security, or operational needs.

5. External Links & Third Parties

Our website may contain links to third-party websites, tools, or services (e.g., payment providers, blogs, delivery partners). We do not control or assume responsibility for:

The content or availability of those sites

Your interactions with third-party services

Data collected by external platforms

Use of third-party sites is at your own risk and subject to their own policies.

6. Limitation of Liability

To the fullest extent permitted by law, Rest Easy Friend Ltd shall not be liable for:

Indirect, incidental, or consequential damages

Emotional or psychological distress

Loss of data, revenue, or goodwill

Errors or omissions in user or platform content

Our total liability shall not exceed the amount paid by you (if any) in the 12 months prior to the claim.

7. Jurisdictional Disclaimers

Our services are offered in accordance with the laws of Ireland. Some jurisdictions may not allow certain limitations or exclusions of liability; in such cases, these limitations may not apply to you in full.

8. Updates to These Disclaimers

We may update these disclaimers at any time. Continued use of the Service after changes have been published constitutes acceptance of the updated version.

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Changes to these terms

Last Updated: July 17, 2025

We may update, modify, or replace these Terms at any time to reflect changes in our services, legal requirements, or business practices.

If we make material changes, we will:

Notify you via email (if you have a registered account), and/or

Post a prominent notice on our website, and

Update the “Last Updated” date at the top of this page.

By continuing to use the Service after the updated Terms are posted, you agree to be bound by the revised version.
If you do not agree to the updated Terms, you must stop using the Service and cancel any active subscriptions.

We encourage you to review this page regularly to stay informed of any changes.